FAQ

1. How do I place an order?

Shopping at Simplybabyshoes.com is easy and secure! Placing an online order requires just a few steps:

  1. Select an item you would like to purchase and then click the add to cart button.
  2. Chose to continue shopping to repeat step one until all items are in your cart or go directly to Checkout.
  3. Once you are finished, click on the Shopping bag at the top of the page, and follow the prompts to check out.

* Pls note you will receive an email confirming your order as well as a tracking number once shipped so be sure to use a valid email address. 

2. Where do I apply the discount code?

The discount code can be applied on our checkout form. If you are planning on paying with Paypal, please go to the checkout page to apply the code there. Once applied you can select to pay with Paypal. 

3. How much is Shipping and Handling?

Region              Shipping Rate                 Shipping Time                Courier            Free Shipping

US                    $4.95                            4-7 days                             USPS               On orders over $40

Canada:           $4.95                            7-10 days                           USPS               On orders over $45

UK                    $4.95                            7-10 days                        Royal Mail           On orders over $45

AU                   $3.95                            7-10 days                          DHL           On orders over $45

 

All other international countries  ships 7- 10 days through USPS for $25

 4. How do I track my package?

All packages shipped within the US and internationally (other than UK) can be tracked on www.usps.com . All UK packages can be tracked on http://www.royalmail.com/

5. Do you accept returns/exchanges?

Return and exchange policy information can be viewed here:   http://www.simplybabyshoes.com/pages/refund-policy

6. I am having problems placing my order. Whom shall I contact?

For any technical difficulties, please contact our support team either on our chat service (bottom right of our website), or email in at support@simplybabyshoes.com We are available M-F 8AM – 5PM PST.

7. How do I find the right size? Do products run small/large?

Our sizes run true to size. There is no guesswork! To determine which size will fit the best, simply measure your little ones feet in centimeters. Each pair of shoes has a size chart for you to reference.